Responsible Gaming: Your Well-being Comes First

This is, without a shadow of a doubt, the most important page on our entire website. Let's talk openly. Playing at an online Casino like Duelz should be a fun and exciting form of entertainment. It should be a way to unwind, not a source of stress or financial trouble. The moment it stops being fun, it's time to take a step back. Our commitment is to provide you with the information and resources you need to ensure your gaming habits remain healthy and under your control.

Our Philosophy on Safe Play

We believe that responsible gaming is a shared responsibility. Operators like Duelz have a duty to provide tools and a safe environment, and we have a duty to promote them. As a player, you have the power to use these tools to protect yourself. The goal is simple: keep it fun, keep it safe, and never bet more than you can comfortably afford to lose.

Key Principles for Staying in Control

It's easy to get caught up in the moment. Keeping these simple rules at the front of your mind can make all the difference:

• Treat it as entertainment, not a job. Think of the money you spend as the cost of entertainment, like buying a cinema ticket. Wins are a bonus, not an expectation.
• Set a budget and stick to it. Before you even Login, decide on a spending limit for the day, week, or month—and do not exceed it.
• Never chase your losses. This is the golden rule. Trying to win back money you've lost is a dangerous path. Accept the loss and walk away.
• Set a time limit. Decide how long you're going to play for and take a break when the time is up.
• Don't play when you're upset or stressed. Gambling should not be an escape from problems. Making decisions when you're not in a clear state of mind is a bad idea.

Getting Help: UK Resources

If you ever feel that your gambling is becoming a problem, or if you're concerned about a friend or family member, please know that there is free, confidential, and non-judgmental help available. The UK has some of the best support networks in the world.

These organisations are here to help:

• GamCare: Offers free information, advice, and support for anyone affected by problem gambling. You can call their National Gambling Helpline at 0808 8020 133 or visit their website.
• BeGambleAware: Provides extensive resources and information to help people make informed decisions about their gambling.
• GAMSTOP: A free service that lets you put controls in place to restrict your online gambling activities. Registering with GAMSTOP will prevent you from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Reaching out is a sign of strength, not weakness. These services are staffed by trained professionals who understand what you're going through and can provide practical help.

Casino Tools You Should Use

Duelz Casino provides a suite of tools designed to help you manage your play. You can access these from your account settings at any time:

• Deposit Limits: Control how much money you can deposit daily, weekly, or monthly.
• Loss Limits: Set a cap on the maximum amount you can lose over a specific period.
• Session Reminders: Get a pop-up reminder after you've been playing for a certain amount of time.
• Time-Out: Take a short break from gambling, from 24 hours up to six weeks.
• Self-Exclusion: If you need a longer break, you can self-exclude for a period of at least six months. This is a serious step and cannot be reversed.

We strongly encourage you to set a deposit limit as soon as you Register your account. It's the single most effective tool for keeping your spending in check from day one.