Frequently Asked Questions
You've got questions, we've got answers. We've compiled the most common queries we receive from UK players about Duelz Casino and our website. Our aim is to give you quick, clear, and no-nonsense answers so you can get back to what matters. If you don't find what you're looking for here, feel free to get in touch.
Table of contents
Questions About Duelz Casino
Is Duelz Casino a safe and legitimate site for UK players?
Absolutely. This is the most important question, and the answer is a firm yes. Duelz Casino is licensed and regulated by the UK Gambling Commission (UKGC). This is the gold standard for player safety. It means they adhere to the strictest rules on fairness, security, and responsible gambling.
What's the welcome bonus for new players?
The standard welcome bonus for new UK players is a 100% deposit match up to £100, plus 100 free spins on Book of Dead. Of course, this can change, so we always recommend checking the official Promo page for the very latest offer and its terms.
How fast are withdrawals, really?
This is one of their biggest strengths, in my experience. Payout speed depends on your chosen method, but e-wallets are exceptionally fast.
| Payment Method | Typical Withdrawal Time |
|---|---|
| PayPal, Skrill, Neteller | A few hours (often less than 6) |
| Trustly | Instant to a few hours |
| Visa / Mastercard | 2-4 business days |
Remember that these times are after your account has been fully verified. It's why we always suggest completing the KYC checks as soon as you Register.
How do the "duels" on slots actually work?
It's their signature feature! When you play certain Slots, you're pitted against another player. Every time you land a win, you deal damage to their health bar. You can also use spells (which you collect in chests) to attack them or defend yourself. The winner gets experience points and treasure chests with prizes. It makes slot playing feel much more like an interactive video game.
Does Duelz offer sports betting?
No, it does not. Duelz is a specialist online casino and does not have a sportsbook. We cover this in detail on our Betting page.
Questions About This Website
Are your reviews biased? You seem to like Duelz a lot.
That's a fair question. We genuinely are fans of the Duelz platform, but our positive review is a result of thorough, hands-on testing—not a pre-written script. We fund our own accounts, play the games, and test withdrawals. If we find something we don't like, we say so. Our reputation depends on our honesty, which you can read more about in our Reviews methodology section.
How do you make money?
We are an affiliate marketing website. This means we earn a commission if you visit Duelz through our links and decide to play. This comes at no cost to you and allows us to keep the site running. Our primary goal is to provide value; the affiliate income is a byproduct of doing that well.
I'm having trouble with my account, can you help me?
Unfortunately, we can't. We are an independent review site and have no access to Duelz Casino's internal systems or player accounts. For any issues related to your account, bonuses, or payments, you must contact Duelz customer support directly. If you're having trouble accessing your account, our Login guide might have some helpful tips.
Is there a Duelz mobile app I should download?
Duelz doesn't have a traditional, downloadable app. Instead, they have a fantastic mobile-optimised website that works perfectly in any browser on your phone or tablet. It gives you access to everything without taking up storage space. We break it all down on our App page.